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1、SixSigma(推薦PPT57)SixSigmaquality首先由Motorola（1987）提出Motorola於1988年獲美國國家品質(zhì)獎GE公司把發(fā)揚光大Six-sigmaprocessconceptNormaldistributioncentered99.73%Spec.LimitPercentDefectivePPM68.2731730095.454550099.73270099.99376399.9999430.5799.99999980.002Six-sigmaprocessconceptNormaldistributi
2、onshiftedSpec.LimitPercentDefectivePPM30.2369770069.1330870093.326681099.3790621099.9767023399.9996603.4ThebusinessprocessmodelY=f(X)Organization/ProcessXInputsXXX$YProductsYYThebusinessprocessmodelYStrategicgoalCustomerrequirementProfitsCustomersatisfactionOverallbusines
3、sefficiencyThebusinessprocessmodelXEssentialactionstoachievestrategicgoalsQualityoftheworkdonebythebusinessKeyinfluencesoncustomersatisfactionProcessvariablessuchasstaffing,cycletime,amountoftechnology,etc.Qualityoftheinputstotheprocess(fromcustomerstosuppliers)Asimpleexa
4、mpleEvaluateyour“process”forgettingtotheclassOntime:06:30p.m.Leaveyourplaceat06:10p.m.Thetargetcommutetime:20minutesWhySixSigma?CustomerexpectationsTechnologicalchangeGlobalcompetitionMarketfragmentationWorkforcechangesSixSigmaquality製造業(yè)服務(wù)業(yè)飛機失事0.5ppm?維護時間、服務(wù)時間收帳的時間BlackBe
5、ltTrainingSessionOneUnderstandingSixSigmaDevelopingthelanguageofSixSigmaandstatisticsHowtocomputeandapplybasicstatisticsHowtoestablishandbenchmarkprocesscapabilityBlackBeltTrainingSessionTwoUnderstandingthetheoryofsamplingandhypothesistestingHowtoapplythekeystatisticaltoo
6、lsfortestinghypothesesUnderstandingtheelementsofsuccessfulapplicationsplanningHowtoapplyandmanagethebreakthroughstrategyHowtoidentifyandleveragedominantsourcesofvariationHowtoestablishrealisticperformancetolerancesBlackBeltTrainingSessionThreeUnderstandingthebasicprincipl
7、eofexperimentationHowtodesignandexecutemultivariableexperimentsHowtointerpretandcommunicatetheresultsofanexperimentHowtoplanandexecuteavariablesearchstudyBlackBeltTrainingSessionFourUnderstandingthebasicconceptsofprocesscontrolHowtoconstruct,use,andmaintainchartsforvariab
8、lesdataHowtoconstruct,use,andmaintainchartsforattributedataHowtoimplementandmaintainPrecontrolan
