資源描述：
《客房部協(xié)理培訓(xùn)計劃sample 14-day housekeeping associate training plan—萬豪酒店》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫。
1、SAMPLE14-DAYHOUSEKEEPINGASSOCIATETRAININGPLANDAY1HR??Introduction;WelcometoThehotelHRHotelOrganization;WhoiswhoanddepartmentalrelationshipsHRExecutiveCommitteeIntroductions;AssociateIntroductionsHRYourNewHotel/Facilities,segmenttypeand"personality"HRMarriottInt
2、ernationalStructureandPhilosophiesHR/DHHoursofOperationHR/DHRulesandRegulations;ThebasicgroundrulesHR/DHAppearanceandStandardsHR/DHSafety;Workinginasafeenvironment;DealingwithemergenciesHR/DHTourofHotelIftotalhotelorientationisahalfday,theDHshouldensurethattheH
3、R/DHtrainingtakesplaceintheafternoon,afterthetotalhotelorientation,tocoverthoseitemsasindicated.HR=HumanResourcesDH=DepartmentHeadDAY2CLASSROOMTRAININGIntroductiontotheHousekeepingDepartmentWhoisWhoSchedulesGuestSatisfactionGuestResponsePersonalSafetyWorkingSaf
4、etyGuestandGuestRoomSecurityLostandFoundFireDrillProcedureandResponsibilitiesAssociateRotasWorkingAreasResponsibilitiesHospitalityResource:HospitalityManual;ServiceExcellenceManualDealingwithInternalandExternalCustomersInterdepartmentalRelationshipsCommunicatio
5、nskillsResource:1st10HousekeepingManualExplanationofWhyHousekeepingDutiesContributetoaSmoothCheck-InProcessVideoSelf-senioringDAY3CLASSROOMTRAINING1.EcolabGuestroomTrainingResource:"EcolabWorldTrainerServices:VideoandTest2.DirtSchoolTrainingResource:Introductio
6、nandexplanationofhowandwhentousecleaningsuppliesandchemicalsandtheirsafeuse.3.Post-ItStickerTestResource:Explanationandtestingtheacquiredknowledgeofassociatesbyhavingthemattachtherightcoloredpost-itstotherightareatoclean.4.FloorandCarpetCleaningResource:"Cleani
7、ngCertificationManual"DirtSchool:Correctmethodsforcleaningvariousfloorsurfaces,i.e.,carpet,marble,etc.5.EquipmentMaintenanceandUsageResource:“DirtSchool:”O(jiān)ngoingmaintenanceofequipment;Safeandcarefuluseofequipment6.SpecialCleaningSuppliesENDOFCLASSROOMTRAININGDA
8、Y4-14ONTHEJOBTRAININGRoomAttendantTrainingGeneralInformationMasterKeyProcedureUsageofPager/RadioLinenIdentificationStockingtheCart(funexercise)Amenities,SuppliesandLinenEnte
