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當(dāng)前醫(yī)療糾紛已經(jīng)成為困擾醫(yī)療機(jī)構(gòu)及其醫(yī)護(hù)人員的一大難題，與此相關(guān)的各方都在探尋防范和解決的措施。作為與患者日常打交道的護(hù)理人員，站在醫(yī)患糾紛的前沿，我們的護(hù)理行為、言談舉止和個(gè)人修養(yǎng)，已經(jīng)成為醫(yī)療糾紛發(fā)生的重要影響因素之一。Nowadays,medicalservicedisputehasbecomeahardproblemwhichpuzzlingthemedicalinstitutionanddoctorsandnurses.Manyrespectsarenowfindingthesolutionstopretend.Nurseswhomakedealingswiththepatientsstandinginthefrontline,ournursingbehavior,speechandself-cultivationhadbeenanimportantelementseffectingthemedicalservicedisputes.
1護(hù)患關(guān)系概念是指護(hù)士與病人通過特定的護(hù)理與被護(hù)理而形成的人際關(guān)系,是在醫(yī)療服務(wù)中建立起來(lái)的兩個(gè)相互依賴的主體之間的關(guān)系。Theconceptofthenurse-patientrelationshipisformedbyspecificnursingandnursedbetweennursesandpatients,isestablishedbytwosubjectswhichdependingoneachotherinthemedicalservice.
2護(hù)患關(guān)系的特征護(hù)患關(guān)系是一種工作關(guān)系護(hù)患關(guān)系是一種信任關(guān)系護(hù)患關(guān)系是群群關(guān)系護(hù)患關(guān)系是一種治療關(guān)系Thecharacteristicofthenursing-patientrelationshipItisaworkingrelationship.Itisatrustingrelationship.Itisagrouprelationship.Itisacuringrelationship.
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5什么是護(hù)患溝通所謂護(hù)患溝通，是指護(hù)士與患者之間的信息交流和相互作用的過程。良好的護(hù)患溝通，可以建立起良好的護(hù)患關(guān)系，使護(hù)患雙方能夠相互理解、相互信任、相互支持、相互配合，有利于護(hù)理工作的順利開展，使患者真正接受科學(xué)的、整體的、全方位的現(xiàn)代護(hù)理服務(wù)，有利于幫助患者增強(qiáng)戰(zhàn)勝疾病的信心和決心。Whatisnursing-patientcommunication?Itreferstheprogressofnursesandpatients’informationcommunicationandinteractiontogether.Goodcommunicationcanestablishgoodrelationshipsoastomakeinter-understand,trust,support,cooperation.Ittakesadvantageofdevelopmentinnursingwork,helppatientstoincreaseconfidenceanddecisiontodefeatillness.
6護(hù)患溝通的重要性通過護(hù)患溝通,可以協(xié)助患者很快適應(yīng)醫(yī)院的環(huán)境。通過護(hù)患溝通，協(xié)助患者保持良好的自我形象。Theimportanceoftwo-waycommunicationThroughcommunication,canhelppatientstoadaptthehospitalenvironment.Throughcommunication,canhelppatientskeepgoodself-imagination.
7通過護(hù)患溝通,協(xié)助患者建立良好的人際關(guān)系。通過護(hù)患溝通，能夠縮短護(hù)患間的心理差距，最終達(dá)到心靈溝通。Throughcommunication,canhelppatientsestablishgoodrelationshipsThroughcommunication,canshortenpsychologicalgapsoastoachieveintelligentcommunication.
8護(hù)患溝通障礙原因分析Theanalysisofnursing-patientcommunicationobstaclereason.對(duì)護(hù)患溝通重要性認(rèn)識(shí)不足Theinadequateofknowingtheimportanceofthecommunication.缺乏相應(yīng)的溝通技巧Thelackofrelatedcommunicateskill.語(yǔ)言溝通不當(dāng)Theinappropriateoflanguage.知識(shí)面不夠?qū)扡akeofknowledge.
9技術(shù)水平不高Skilllevelisnothigh.交流信息量不足Lackofinformationcommunication.對(duì)患者的態(tài)度不良Badmannertopatients.溝通傳載的信息量超載Overloadingofcommunicationinformationtransfer.病人方面的因素Theelementsofpatients.
10增進(jìn)護(hù)患溝通Improvenursing-patientcommunication1.確立良好的第一印象Establishgoodfirstimpression2.主動(dòng)交往Associatewithpatientsimitatively良好護(hù)患關(guān)系形成的要素3.移情Moveemotions.4.幫助別人Helpothers
11增進(jìn)護(hù)患溝通Improvenursing-patientcommunication（一）確立良好的第一印象1.Establishgoodfirstimpression初次見面，要想辦法贏得患者好感，留給患者一個(gè)好的第一印象。Establishgoodfirstimpressioninfirstmeeting,bringpatientsgoodimpression.
12增進(jìn)護(hù)患溝通（二）主動(dòng)與病人交往2.Associatewithpatientsimitatively是指在交往過程中，應(yīng)主動(dòng)與他人交往，卷入接觸，在交往中占主導(dǎo)地位。Itrefersnursesshouldassociatewithothersimitativelytotakeleadingposition.
13增進(jìn)護(hù)患溝通Improvenursing-patientcommunication(三)移情3.Moveemotions.1.用別人的眼光看世界Looktotheworldinothers’sight.2.用別人的心去體會(huì)世界Appreciatetheworldinothers’heart.
14增進(jìn)護(hù)患溝通Improvenursing-patientcommunication（四）幫助別人4.Helpothers.主要包括情感上的支持、對(duì)痛苦的分擔(dān)、觀點(diǎn)的贊同、建設(shè)性的建議，也包括困難上的幫助和物質(zhì)上的支持。Mainlyincludingthesupportonemotion,sharingwithsuffering,approvingwithopinion,positivesuggestionandsupportondifficultiesandmaterials.
15護(hù)患溝通的技巧Theskillsofcommunication語(yǔ)言要通俗易懂，適合不同地區(qū)人的語(yǔ)言習(xí)慣。Useeasywords,suitableforpeopleformdifferentregions.態(tài)度要誠(chéng)懇熱情Enthusiasm,honestymanner.恰當(dāng)使用敬語(yǔ)和謙詞Usefittinghomageandmodestwords.
16護(hù)患溝通的技巧多用詢問的語(yǔ)氣少用命令的語(yǔ)氣Usemoreaskingtonenotordertone.用自己良好的精神面貌和樂觀豁達(dá)的情緒去感染病人Usegoodspiritappearanceandoptimistic,generousfeelingstoinfluencepatients.善于控制自己的情緒，扮演好護(hù)士的角色。Begoodatcontrolselffeelingssoastoactasaspecializednurse.
17結(jié)語(yǔ)醫(yī)護(hù)人員與患者之間的溝通狀況不僅能體現(xiàn)醫(yī)療服務(wù)水平，而且關(guān)系到患者的健康和生命。所謂“健康所系，生命之托”，沒有哪一種人際關(guān)系能擔(dān)負(fù)如此重任。世界醫(yī)學(xué)教育聯(lián)合會(huì)《福岡宣言》指出：“所有醫(yī)生必須學(xué)會(huì)交流和處理人際關(guān)系的技能。缺少共鳴（同情）應(yīng)該看作與技術(shù)不夠一樣，是無(wú)能的表現(xiàn)。”Thecommunicationbetweennursesandpatientsisnotonlyembodiesthemedicalserviceslevel,butalsorelatesthehealthandlifeofpatients.Theworldmedicaleducationcooperationdeclared:Alldoctorsmustlearntheskillsofcommunicationanddealingwithrelationships.Lackofresponses,shoulddefinedunqualified.
18ThankYou!由此可見，做好醫(yī)患溝通工作，建立良好的醫(yī)患關(guān)系，是醫(yī)務(wù)人員的本職工作之一，也是醫(yī)療服務(wù)本身的客觀需要。實(shí)踐證明，加強(qiáng)醫(yī)患溝通，不但能避免醫(yī)療糾紛，而且能加強(qiáng)醫(yī)療效果，促進(jìn)患者身心健康，值得重視。Thatproves,makinggoodcommunicationandestablishinggoodrelationshipsismedicalpersonnel’sdutyandisalsotheobjectiveneedinmedicalservices.Practicesprovesthattoimprovecommunicationsnotonlycanavoidmedicaldisputesbutalsocanstrengthenmedicaleffects.Itcanimprovepatients’healthinmentalandbody,soitneedstakemoreattentionto.
