hotel reservation酒店預(yù)訂

《hotel reservation酒店預(yù)訂》由會(huì)員上傳分享，免費(fèi)在線閱讀，更多相關(guān)內(nèi)容在教育資源-天天文庫。

1、HotelReservations酒店預(yù)訂Howtoreservearoomasaguest?Howtoreservearoom?WaysofbookingPreviewWhatdoyouknowaboutroomtypesofahotel?按設(shè)施及規(guī)格分Divideaccordingtofacilitiesandspecification按級(jí)別分Divideaccordingtorank按朝向分Divideaccordingtotheorientation特殊房型Particularhousetype單人間SingleRoom雙人間Twi

2、nRoom/DoubleRoom大床間Double,KingsizeorQueensizeRoom標(biāo)準(zhǔn)間Standard(Single,DoubleorTwin)三人間Triple四人間Quad套間Suite公寓Apartment別墅Villa經(jīng)濟(jì)間EconomicRoom普通間StandardRoom高級(jí)間SuperiorRoom豪華間DeluxeRoom商務(wù)標(biāo)間BusinessRoom行政標(biāo)間ExecutiveRoom行政樓層ExecutiveFloor朝街房FrontViewRoom背街房RearViewRo

3、om城景房CityViewRoom園景房GardenViewRoom海景房SeaViewRoom湖景房LakeViewRoom山景房MountainViewRoom不限房型RunoftheHouse無煙標(biāo)準(zhǔn)間Non-SmokingRoom殘疾人客房HandicappedRoom帶廚房客房RoomwithKitchen相鄰房AdjoiningRoom連通房ConnectingRoomCategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasaho

4、telclerk?ImformationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDiscountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客預(yù)訂ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival預(yù)計(jì)抵達(dá)時(shí)間預(yù)計(jì)離開時(shí)間：ETDRatequoted:

5、報(bào)價(jià)Gtd:GuaranteedGtdbooking有保證預(yù)訂N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?問候語+自報(bào)部門/崗位+介紹自

6、己（英文）+請(qǐng)問有什么可以幫到您Role-playLiweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss's3children.Thereceptionclerkgreetshim/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Custom

7、er:ThroughtomorrownightuntilThursday,forthreenights.Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.It’sMissHolzandmyself.Staff:I’veputitdown,Mr.Wilson.Ple

8、asereportatthereceptionby2:00p.m.tomorrow.Otherwisewedonotguaranteethebooking.Staf