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1、HotelReservations酒店預(yù)訂Howtoreservearoomasaguest?Howtoreservearoom?WaysofbookingPreviewWhatdoyouknowaboutroomtypesofahotel?按設(shè)施及規(guī)格分Divideaccordingtofacilitiesandspecification按級別分Divideaccordingtorank按朝向分Divideaccordingtotheorientation特殊房型Particularhousetype單人間SingleRoom 雙人間TwinRoo
2、m/DoubleRoom 大床間Double,KingsizeorQueensizeRoom 標準間Standard(Single,DoubleorTwin) 三人間Triple 四人間Quad 套間Suite 公寓Apartment 別墅Villa經(jīng)濟間EconomicRoom 普通間StandardRoom 高級間SuperiorRoom 豪華間DeluxeRoom 商務(wù)標間BusinessRoom 行政標間ExecutiveRoom 行政樓層ExecutiveFloor朝街房FrontViewRoom 背街房RearViewRoom 城景房Ci
3、tyViewRoom 園景房GardenViewRoom 海景房SeaViewRoom 湖景房LakeViewRoom 山景房MountainViewRoom不限房型RunoftheHouse 無煙標準間Non-SmokingRoom 殘疾人客房HandicappedRoom 帶廚房客房RoomwithKitchen 相鄰房AdjoiningRoom 連通房ConnectingRoomCategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasahotelclerk?Imf
4、ormationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDiscountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客預(yù)訂ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival預(yù)計抵達時間預(yù)計離開時間：ETDRatequoted:報價Gtd:Guaranteed
5、Gtdbooking有保證預(yù)訂N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?問候語+自報部門/崗位+介紹自己（英文）+請問有什么可以幫到您Role
6、-playLiweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss's3children.Thereceptionclerkgreetshim/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Customer:Throughtomorrownightu
7、ntilThursday,forthreenights.Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.It’sMissHolzandmyself.Staff:I’veputitdown,Mr.Wilson.Pleasereportatthereceptionby2:0
8、0p.m.tomorrow.Otherwisewedonotguaranteethebooking.Staf
