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1、HotelReservations酒店預(yù)訂Howtoreservearoomasaguest?Howtoreservearoom?WaysofbookingPreviewWhatdoyouknowaboutroomtypesofahotel?按設(shè)施及規(guī)格分Divideaccordingtofacilitiesandspecification按級(jí)別分Divideaccordingtorank按朝向分Divideaccordingtotheorientation特殊房型Particularhousetype單人間SingleRoom 雙人間TwinRoom
2、/DoubleRoom 大床間Double,KingsizeorQueensizeRoom 標(biāo)準(zhǔn)間Standard(Single,DoubleorTwin) 三人間Triple 四人間Quad 套間Suite 公寓Apartment 別墅Villa經(jīng)濟(jì)間EconomicRoom 普通間StandardRoom 高級(jí)間SuperiorRoom 豪華間DeluxeRoom 商務(wù)標(biāo)間BusinessRoom 行政標(biāo)間ExecutiveRoom 行政樓層ExecutiveFloor朝街房FrontViewRoom 背街房RearViewRoom 城景房City
3、ViewRoom 園景房GardenViewRoom 海景房SeaViewRoom 湖景房LakeViewRoom 山景房MountainViewRoom不限房型RunoftheHouse 無(wú)煙標(biāo)準(zhǔn)間Non-SmokingRoom 殘疾人客房HandicappedRoom 帶廚房客房RoomwithKitchen 相鄰房AdjoiningRoom 連通房ConnectingRoomCategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasahotelclerk?Imform
4、ationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDiscountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客預(yù)訂ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival預(yù)計(jì)抵達(dá)時(shí)間預(yù)計(jì)離開(kāi)時(shí)間：ETDRatequoted:報(bào)價(jià)Gtd:GuaranteedGtdb
5、ooking有保證預(yù)訂N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?問(wèn)候語(yǔ)+自報(bào)部門(mén)/崗位+介紹自己（英文）+請(qǐng)問(wèn)有什么可以幫到您Role-play
6、Liweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss's3children.Thereceptionclerkgreetshim/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Customer:ThroughtomorrownightuntilTh
7、ursday,forthreenights.Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.It’sMissHolzandmyself.Staff:I’veputitdown,Mr.Wilson.Pleasereportatthereceptionby2:00p.m.to
8、morrow.Otherwisewedonotguaranteethebooking.Staf
