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1、HotelReservations酒店預訂Howtoreservearoomasaguest?Howtoreservearoom?WaysofbookingPreviewWhatdoyouknowaboutroomtypesofahotel?按設(shè)施及規(guī)格分Divideaccordingtofacilitiesandspecification按級別分Divideaccordingtorank按朝向分Divideaccordingtotheorientation特殊房型Particularhousetype單人間SingleRoom 雙人間Twi
2、nRoom/DoubleRoom 大床間Double,KingsizeorQueensizeRoom 標準間Standard(Single,DoubleorTwin) 三人間Triple 四人間Quad 套間Suite 公寓Apartment 別墅Villa經(jīng)濟間EconomicRoom 普通間StandardRoom 高級間SuperiorRoom 豪華間DeluxeRoom 商務(wù)標間BusinessRoom 行政標間ExecutiveRoom 行政樓層ExecutiveFloor朝街房FrontViewRoom 背街房RearViewRo
3、om 城景房CityViewRoom 園景房GardenViewRoom 海景房SeaViewRoom 湖景房LakeViewRoom 山景房MountainViewRoom不限房型RunoftheHouse 無煙標準間Non-SmokingRoom 殘疾人客房HandicappedRoom 帶廚房客房RoomwithKitchen 相鄰房AdjoiningRoom 連通房ConnectingRoomCategoryofRoomSingleRoomTwinRoomDoubleRoomHowtomakearoomreservationasaho
4、telclerk?ImformationneededStaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime...GuestRoomrateRoomtypeDiscountPayment...Howtoexpressyourself?DialogⅠAnFITRoomReservation散客預訂ListentothedialogandfillinthemissinginformationETA:estimatetimeofarrival預計抵達時間預計離開時間：ETDRatequoted:
5、報價Gtd:GuaranteedGtdbooking有保證預訂N/A:notavailable未提到BasicProcedures-基本程序1.Greettheguest2.AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3.Confirmthereservation...GreettheguestGoodmorning!Reservations.Helenspeaking.MayIhelpyou?問候語+自報部門/崗位+介紹自
6、己（英文）+請問有什么可以幫到您Role-playLiweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss's3children.Thereceptionclerkgreetshim/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Custom
7、er:ThroughtomorrownightuntilThursday,forthreenights.Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.It’sMissHolzandmyself.Staff:I’veputitdown,Mr.Wilson.Ple
8、asereportatthereceptionby2:00p.m.tomorrow.Otherwisewedonotguaranteethebooking.Staf
