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1、1T行業(yè)員．[組織承諾與組織公民行為關(guān)系研究TheReseafchonmeRelationshipbetweenO瑪anizationalCommitmemand0rgaIlizationalatizenshipBehaViorofITIndustrySta行AbstractOrganizationalcommjnnenl(0C)isthecornparatiVelyextemofthestaffcommitiI培l(xiāng)otlleofgamzationandthetendencyofsta圩，sattitudes．O唱anizationalCitizenshipBehaVior(0CB
2、)is山eexna-roleactions，whicharemadeupbyaserialofinfoⅡnalbehaviorsandbene丘cialfbrthewholeor鰣zation．WiththeseIiouscompetitionandorgaIlizationalstnlcturecompressinginn’illdustry，0CBisemphasized乒aduallybytlleemployers．InITindustry，therearetwocharacteristicS：行equentstaffnowandhighdemandinteamwork．Tu
3、moVerratesrenectthedegreeofOC，whileOCBspecializesinteamwork．ThispapertriestodiscoverthechaTacteristicsesofOCand0CB．a(chǎn)ndtheircorreIationsintllemethodofdemonstratiOⅡ．nlispapermodi矗esandcomplementstheusualdomesticmaturescalesof0CandOCB，andf證a11yfinishesthespecialscalesaimingatITindusIrystaff，which
4、indudes5dimensionsand18jtemsinfomalOCscale．a(chǎn)nd11dimensionsand30itemsinfonnalOCBscale．Althou曲theITindustryhasitsownfcat眥es，theaIlalysisresultshaVenoobViousdiffencesinexplaillingdimnensionscomparedwith也eusualOne．Thisreseachc011ects326samplesinITindustryfromcomparativelydevelopedcities，Bejjing，sh
5、an曲ai，Dalianandsoon．1nthest印sofsendingquestionnaires，analysizingthedataaIldsumminguptheresults，thecondusiOnsfoUowthat：a．InITindustry，theOChascorrelatjonswjthOCB．b，No冊ativecommitment，affcctivecommitmentande∞nomjc
6、commitmentcouldbringaboutOCBmoreeasily．c．Becauseofthen’speciality，thestaffusuallyb
7、ahavemoreactivelyinthedimensionofnonIlatiVecommitIllentand堋oreinac“VelyinthedimensiOnof0pportunitycommitment．d．MostlTstaffbehavemoreadiveintheOCBdimcnsionsofhelpin2colleglles，inte。personalrelationshjp，participatingteanlworkactiVitiesandself-consciousstudying．e．InH’industry，0CandOCBbaveⅡoobvjou
8、sdifferenceingender．ButmafriedemployeesaremuchhigherthantheunmarriedinOC．Theageof26—30isthefastigjum0ftumover．KeyWords：0rganizationalCommitment；OrganizationalCizenshipBehavior；ITIndustryStaff獨創(chuàng)性說明作者鄭重聲明：本碩士學(xué)位論文是我個人在導(dǎo)師指導(dǎo)下進行的研究工作及取得研究成果。盡
