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1、RoomsDivisionOperationsGLOSSARYACCOUNTAforminwhichfinancialdataareaccumulatedandsummarized.ACCOUNTAGINGAmethodfortrackingpastdueaccountsaccordingtothedatethechargeoriginated.ACCOUNTALLOWANCEEitheradecreaseinafoliobalanceascompensationforunsatisfactoryserviceorasarebateforacoupondisc
2、ount;oracorrectionofaposingerrordetectedafterthecloseofbusiness.ACCOUNTBALANCEAsummaryofanaccountintermsofitsresultingmonetaryamount;specifically,thedifferencebetweenthetotaldebitsandtotalcreditstoanaccount.ACCOUNTRECEIVABLEAnamountowedtothehotel.ACCOUNTRECEIVABLEVOUCHERSeeChargeVou
3、cher.ACCOUNTSRECEIVABLELEDGERAgroupingofaccountsreceivable,includingtheguestledgeandthecityledger.ACHIEVEMENTFACTORThepercentageoftherackratethatahotelactuallyreceives,foundbydividingtheactualaverageroomratebythepotentialaveragerate.Alsocalledtheratepotentialpercentage.ADJACENTROOMS
4、Roomsclosetoeachother,suchasacrossthehall.ADJOININGROOMSRoomswithacommonwallbutnoconnectingdoor.ADVANCEDEPOSITGUARANTEEAtypeofreservationguaranteethatrequirestheguesttopayaspecifiedamountofmoneytothehotelinadvanceofarrival.AFFILIATERESERVATIONNETWORKAhotelchain’sreservationsystemsin
5、whichallparticipatingpropertiesarecontractuallyrelated.ALLOWANCEVOUCHERAvoucherusedtosupportanaccountallowance.AMERICANPLAN(AP)Abillingarrangementunderwhichroomchargesincludetheguestroomandthreemeals.Alsocalledfullpension.SeealsoModifiedAmericanPlan,EuropeanPlanARRIVIALDATEThedateag
6、uestplanstoregisteratthehotel.AUDITWORKTIMETheperiodfromtheendofdayuntilthecompletionoftheaudit.AUDITINGTheprocessofverifyingfrontofficeaccountingrecordsastoaccuracyandcompletenessAUTHORIZATIONCODEAcodegeneratedbyanon-linecreditcardverificationservice,indicatingthattherequestedtrans
7、actionhasbeenapproved.AVAILABILITYREPORTAreportthatcontainsexpectedarrivalanddepartureinformationforthenextseveraldays,typicallypreparedaspartofthenightaudit.AVERAGEDAILYRATEAnoccupancyratioderivedbydividingnetroomsrevenuebythenumberofroomssold.AVERAGEROOMRATEPERGUESTAnoccupancyrati
8、oderivedbydividingn
