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1、RoomsDivisionOperations?FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules.?FRONTOFFICEAUDITSeeNightAudit?FRONTOFFICECASHSHEET
2、Aformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift.?FRONTOFFICELEDGERSeeGuestLedger?FULLHOUSEAconditioninwhicheveryroominthehotelhas
3、beenbooked.?FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.?GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyar
4、eport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.?GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission?
5、GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees.?GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked.?GROUPRATEAspecialroomrateforanumberofaffiliatedguests.?GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbeh
6、elduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of3211/11RoomDivisionOperations?Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedepos
7、it,travelagent,andcorporate.?GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..?GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotra
8、ys,andpostingmachines.?GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.?GUESTFOLIOAform(paperorelectronic)usedtocharttrans
