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《威脅電話處理》由會員上傳分享，免費在線閱讀，更多相關(guān)內(nèi)容在工程資料-天天文庫。
1、Introduction簡介Receivingathreateningcallcanbedisturbingandintimidating.However,inthemajorityofcasesthethreatsarenotcarriedout.Thecallerveryrarelyknowsthepersontowhom（s）heplacesthecall.收到威脅電話是會讓人感到不安或恐慌的，然而，大部分情況下這些威脅是不會付諸實施的，因為威脅者極少知道他（她）是打給誰的。Bythinkinginadvaneehowyoumightreactto
2、suchacall,youcanensurethattheemotionalimpactiskepttoaminimum,whilstalsoensuringthatyouobtainasaccuratearecordaspossibleofthedetailsofthecall.Thisisvitaltothepersonwhowillsubsequentlyevaluatetheseriousnessofthethreat,andmayevenassistinidentifyingtheculprit.如果您能事先考慮好如何應(yīng)對這類電話，就可以確保把
3、它對（您的）情緒影響降到最低，同時您還叮以保證得到電話屮盡可能精確的細(xì)節(jié)，這對后來評估威脅的嚴(yán)重程度的人來說至關(guān)重耍，菇至可以幫助找到肇事者。Thisinformationsheetandtheattachedchecklistareintendedtohelptherecipientofathreateningcallandtherebyensurethatessentialinformationisnotlost.這篇信息稿及附上的應(yīng)對清單旨在幫助接到威脅電話的人員（如何應(yīng)對），以確保關(guān)鍵的信息不被遺失。Pleasetakeafewmomentsto
4、readthisinformationnow,andconsiderhowyoumightreacttothissituation.Refreshyourselfperiodically,especiallyifyourpositionentailsreceivingahighvolumeoftelephonecalls.請馬上花幾分鐘閱讀一下這些信息，并且考慮您將如何應(yīng)對這類情況。尤其是如果您的工作需要接聽大量的電話，請務(wù)必定期提醒自己。KeeptheChecklistatHand始終把應(yīng)對清單放在手邊Thechecklistshouldbekeptn
5、earthetelephoneatalltimes?應(yīng)對清單應(yīng)始終放在電話機旁邊RecordtheConversation錄下對話Ifrecordingequipmentisavailable,itmustbeactivatedasearlyaspossiblewhenathreateningcallisreceived.Ifpossible,askacolleaguetolistenintothecall,butdonotplacethecallonspeaker.如果有錄音設(shè)備，它必須在接到威脅電話時盡早啟用。如有可能，請同事和您一?起嶺聽這個電話,
6、但不要打開免提。UsetheChecklist使用應(yīng)對清單Evenifacallisrecorded,thechecklistmuststillbeusedtonotethenecessarydetailsaboutthecallerandthecontentofthecall.Themoredetailsaboutthecall,thegreaterthechanceofreactingcorrectlytothethreatandlatertracingthecaller.Usethechecklistduringthecallandimmediat
7、elythecallhasended.盡管電話已經(jīng)被錄音了，仍應(yīng)使用應(yīng)對清單記錄關(guān)于來電者的必要細(xì)節(jié)及電話內(nèi)容。關(guān)于電話的細(xì)節(jié)越多，則止確地應(yīng)對和事后追蹤到來電者的對能性越人。在電話中及電話結(jié)束后立刻使用應(yīng)對清單。AskSpecificQuestions問特定的問題Itisimportsntthat,oncethecallisover,thecontentoftheconversationcanbeputdowninasmuchdetailaspossible.Todoso,itisnecessarytoanswersystematicallythequ
8、estionslisted(what,when,where,how,why,wh
