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1、Introduction簡(jiǎn)介Receivingathreateningcallcanbedisturbingandintimidating.However,inthemajorityofcasesthethreatsarenotcarriedout.Thecallerveryrarelyknowsthepersontowhom（s）heplacesthecall.收到威脅電話是會(huì)讓人感到不安或恐慌的，然而，大部分情況下這些威脅是不會(huì)付諸實(shí)施的，因?yàn)橥{者極少知道他（她）是打給誰(shuí)的。Bythinkinginadvaneehowyoumightreactto
2、suchacall,youcanensurethattheemotionalimpactiskepttoaminimum,whilstalsoensuringthatyouobtainasaccuratearecordaspossibleofthedetailsofthecall.Thisisvitaltothepersonwhowillsubsequentlyevaluatetheseriousnessofthethreat,andmayevenassistinidentifyingtheculprit.如果您能事先考慮好如何應(yīng)對(duì)這類(lèi)電話，就可以確保把
3、它對(duì)（您的）情緒影響降到最低，同時(shí)您還叮以保證得到電話屮盡可能精確的細(xì)節(jié)，這對(duì)后來(lái)評(píng)估威脅的嚴(yán)重程度的人來(lái)說(shuō)至關(guān)重耍，菇至可以幫助找到肇事者。Thisinformationsheetandtheattachedchecklistareintendedtohelptherecipientofathreateningcallandtherebyensurethatessentialinformationisnotlost.這篇信息稿及附上的應(yīng)對(duì)清單旨在幫助接到威脅電話的人員（如何應(yīng)對(duì)），以確保關(guān)鍵的信息不被遺失。Pleasetakeafewmomentsto
4、readthisinformationnow,andconsiderhowyoumightreacttothissituation.Refreshyourselfperiodically,especiallyifyourpositionentailsreceivingahighvolumeoftelephonecalls.請(qǐng)馬上花幾分鐘閱讀一下這些信息，并且考慮您將如何應(yīng)對(duì)這類(lèi)情況。尤其是如果您的工作需要接聽(tīng)大量的電話，請(qǐng)務(wù)必定期提醒自己。KeeptheChecklistatHand始終把應(yīng)對(duì)清單放在手邊Thechecklistshouldbekeptn
5、earthetelephoneatalltimes?應(yīng)對(duì)清單應(yīng)始終放在電話機(jī)旁邊RecordtheConversation錄下對(duì)話Ifrecordingequipmentisavailable,itmustbeactivatedasearlyaspossiblewhenathreateningcallisreceived.Ifpossible,askacolleaguetolistenintothecall,butdonotplacethecallonspeaker.如果有錄音設(shè)備，它必須在接到威脅電話時(shí)盡早啟用。如有可能，請(qǐng)同事和您一?起嶺聽(tīng)這個(gè)電話,
6、但不要打開(kāi)免提。UsetheChecklist使用應(yīng)對(duì)清單Evenifacallisrecorded,thechecklistmuststillbeusedtonotethenecessarydetailsaboutthecallerandthecontentofthecall.Themoredetailsaboutthecall,thegreaterthechanceofreactingcorrectlytothethreatandlatertracingthecaller.Usethechecklistduringthecallandimmediat
7、elythecallhasended.盡管電話已經(jīng)被錄音了，仍應(yīng)使用應(yīng)對(duì)清單記錄關(guān)于來(lái)電者的必要細(xì)節(jié)及電話內(nèi)容。關(guān)于電話的細(xì)節(jié)越多，則止確地應(yīng)對(duì)和事后追蹤到來(lái)電者的對(duì)能性越人。在電話中及電話結(jié)束后立刻使用應(yīng)對(duì)清單。AskSpecificQuestions問(wèn)特定的問(wèn)題Itisimportsntthat,oncethecallisover,thecontentoftheconversationcanbeputdowninasmuchdetailaspossible.Todoso,itisnecessarytoanswersystematicallythequ
8、estionslisted(what,when,where,how,why,wh
