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1、ManagementCommunication管理溝通管理溝通的內(nèi)涵和過程Skillsrequiredforagoodmanager:1)technicalskills:theseskills,however,constantlychangeandcanbecomequicklyoutdated.Whatgetsyouinthedoorwon’tnecessarilygetyoupromoted.2)relatingskills:attheheartofwhatmanagementisabout:reading,writing,speakin
2、g,listeningandthinkingatthesametime.3)conceptualskills:tolookbeyondthedetailsoftoday’sworkassignmentandseethebiggerpicture.Butifyouhaven’tformedtherelationshipstohelpyougetpromoted,youmaynotbearoundlongenoughtohavethechancetouseyourconceptualskills.communicatingisthejob!One
3、-on-oneconversationsTelephoneconversationsPresentationsPublicspeakingtolargeaudiencesWriting:theabilitytoputideasonpaperinaclear,unambiguousfashion.(remember:documentstakeonlivesoftheirown,recipientfreetodoasheseesfitwithyourwriting,evenusingitagainstyou.Soifill-consideredo
4、rexpressed)教學(xué)手段講座課堂討論角色扮演案例分析3A課程目標(biāo)意識（Awareness）態(tài)度（Attitude）行動(dòng)（Action）人生即溝通●人是社會關(guān)系的總和：父子、夫妻、同事、師生、商業(yè)伙伴等●人們之間關(guān)系的不平衡是絕對的●處理與調(diào)整關(guān)系的手段武力、法律、權(quán)威、溝通●溝通是調(diào)整關(guān)系最首要的、最普遍的手段一則故事：《名人交際失誤》阿爾伯特:“誰?”女王:“我是女王.”阿爾伯特:“誰啊?”女王:“維多利亞.”阿爾伯特:“誰啊?”女王溫柔地回答:“你的妻子.”Chapter1Introduction1.Agame:Chinesemur
5、murThiscourseisforyouifyouneedtospeakinamanagerial,business,government,orprofessionalcontext.大兔子，大肚子， 大肚子的大兔子， 要咬大兔子的大肚子。溝通不是萬能的，但沒有溝通卻是萬萬不能的！溝通是管理的靈魂！溝通無處不在，無時(shí)不在！Prisoners’Dilemma(gametheory)Case:Twoprisoners,questionedinisolatedrooms,theonewhoconfessestheircrimesfirst
6、willbesentencedtoonly1yearinprison,theonewhorefusestoconfess,3years,butifbothdenytheircrimes,releasedrightaway.--Ifyouwereoneoftheprisoners,whatwouldyoudo?(remember:youcannotcommunicatewitheachother.)2.Prisoners’dilemma1+1=2Prisoner1Prisoner2AARR1+3=43+1=40+0=0Discussion(1)
7、：BackgroundYouareagroupofastronauts.Yourlandingvehiclehasbrokendownandlanded200milesfromthemothershiponthemoon.Mostoftheequipmentiseitherdamagedorlostandthefollowingthingsaretheonlyoneslefttolastyouforthe200milestothesafety.However,amongallthesethings,youcanonlytake8withyou
8、.Now,youhavetoreachaconsensusamongyourselvesandputtheminalistinorderofimportancean
