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1、HotelTerminology(RoomsDivision--605)酒店專用術語（房務部605個）第1頁共9頁Ｅ（26）earlyarrival提前抵達EarlyBirdReport每日營業(yè)報表EDP(ElectronicDateProcessingsystem)電腦室electricfan電扇electricjar電熱水壺electricplug電源插頭electricsocket電源插座elevator(=lift)(ref.Escalator)電梯 ?。▍ⅲ菏址錾堤荩〆-mail電子郵件employee員工、雇員employer雇主Enginee
2、ringDepartment工程部entrance通道entrancelamp門廊燈envelope信封eraser橡皮ETA-EstimatedTimeofArrival預抵時間ETD-EstimatedTimeofDeparture預離時間Europeanplan歐洲式計價（房費不包餐）exchangerate（外幣）兌換率exit出口expectedarrival預抵客人extensioncord接線板expecteddeparture預離客人expendingwallet(bydate/alpha)擴展式文件夾extrabed(ref.rollawaybed
3、)加床English–ChineseDictionary英漢詞典Ｆ（31）facetowel面巾facsimile(=fax)傳真film膠卷Finda芬達firealarm火警firecontrol防火fireexitplan消防疏散圖FIT-ForeignIndividualTraveler散客float(=cashfloat)備用（現金）floordrain地漏FloorPlan樓層平面圖floortile地磚flowchart流程圖第5頁共9頁fluorescentlamp日光燈fluorescentpen(red/yellow/green)熒光筆fly蒼蠅
4、foambath泡泡浴folio(ref.bill)帳單（參、bill）FoodandBeverageDepartment(F&B)餐飲部forecast預測forwardingaddress前往地地址frame框freeofcharge(FOC)免費freezer(=icebox)制冰器fridge(refrigerator)冰箱FrontDesk前臺FrontOfficeDepartment前廳部fullhouse滿房fulllengthmirror(forgroomingcheck)鏡子function（event）功能、活動furniture家具Ｇ（9）gl
5、asswrapper杯套garden花園glue膠水grandmasterkey總萬能鑰匙GreatWallCard(creditcard)長城卡guarantee(GTD)擔保gullet地漏guesthistory客人歷史材料GuestQuestionnaire賓客意見書Ｈ（18）hairdryer吹風機handtowel手巾handkerchief手絹handle把手hanger(ladiesandgentlemen)衣架（女式，男式）hardcoverbook(long/short)硬皮本heating加熱器hinge合頁high/peakseason旺季h
6、ighlightpen(red,blue,green)熒光筆hotelenvelope/hotelletterpaper飯店信封/信紙 hotelstationary酒店文具hotwaterflask(=vacuumflask)熱水瓶houseaccount免費帳housephone內線電話HouseUse內用房housecount房數第5頁共9頁HousekeepingDepartment客房部Ｉ（17）ice-cube冰塊ice-cubetray冰塊盤imprintmachine（信用卡）刷卡器incentive(group)獎勵（團隊）incident意外事故
7、Incognito保密客人indefinite不確定indexbook(bydate/alpha)索引（按日期/字母順序排）InformationDesk問詢處inspection檢查inhousemovie閉路電視InternationalDirectDialing(IDD)國際直撥電話invoice收椐ironandboard熨斗和熨衣板ironing(=pressing)熨衣ironingboard燙衣板Ioweyou(IOU)欠條Ｊ（4）Jacket夾克衫JCBCard(creditcard)JCB卡（日本）joinin加入juniorsuite高級套房
