四季酒店客房夜床服務(wù).ppt

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1、CoreStandards:TurndownGuestRoomEveningService客房夜床服務(wù)CoreStandards:GuestRoomEveningServiceGuestclothingswhichisonthebedorfloorwillbeneatlyfoldedandplacedonbedorchair.Guestclothingleftonfurniturewillbeneatlyfoldedandleftinplace.Shoeswillbepaired.客人放在床上或地上的衣物應(yīng)該整齊地折疊好并放回床上或椅子上，客人放在其它家俱上衣物應(yīng)該整齊地折

2、疊好并放回原位，鞋要成雙放。Newspapers&periodicalswillbeneatlystackedandleftontable/shelfinplainview.Guestpersonalpaperswillnotbetouched.報紙、雜志要整齊地攤開疊放在桌子上/架子上?？腿说娜魏嗡饺速Y料都不要動。CoreStandards:GuestRoomEveningServiceBedthrowswhenremovedareplacedonashelfinthecloset.床罩拿開后應(yīng)折好放到衣櫥隔板上。Sheerandblackoutdrapes(orshut

3、ters)willbeclosed(inbedroomonly)notinthesittingroomifseparate.臥室里的薄窗簾、遮光簾都應(yīng)拉上，起居室的遮光簾不用拉。CoreStandards:GuestRoomEveningServiceTVremote&TVDirectorywillbeplacedatthebedsidetable.電視遙控器和節(jié)目指南放在床頭柜上。Turndowntraywillbeleftonbed,toincludebreakfastmenu,laundrybag+form,shoeshinebag&newspapercard.夜床托

4、盤應(yīng)放到床尾部居中位置，托盤里應(yīng)有早餐卡、洗衣袋+洗衣單、擦鞋袋以及報紙卡。CoreStandards:GuestRoomEveningServiceGuesttoiletrieswillbeneatlyarrangedonacleanflatclothifleftonvanity..Clothsarenotrequiredonshelves.客人放在臺面上的衛(wèi)生用品應(yīng)用一塊干凈平整墊布墊好放在梳妝臺上，而不是隔板上。Bathroomfixtureswillbespotlesslyclean,freeofhair,damageanddiscoloration..浴室設(shè)施應(yīng)無

5、水漬、毛發(fā)、破損或褪色。CoreStandards:GuestRoomEveningServiceTurndownservicewillbeavailabletobeginwithin10minsafterguestcallsspecificallyforservice.夜床服務(wù)應(yīng)客人提出后10分鐘內(nèi)開始。Turndownservicewillbeexecutedbetweenthehoursof06.00pmand10.00pm開夜床正常服務(wù)時間為每晚6點至10點。CoreStandards:GuestRoomEveningServiceInthecaseofa“DoNo

6、tDisturb”sign,acardwillbeleftunderthedoortoinviteguesttocallforservice.如掛有“請勿打擾”的牌子，應(yīng)從門下方塞入一張“征詢服務(wù)卡”以方便客人提出服務(wù)要求。CoreStandards:GuestRoomEveningServiceTheroom’sfurnishingandcollateralwillbereturnedtotheiroriginalposition,unlessitinterfereswiththeguest’spersonalproperty.客房家具和酒店印刷品如被客人移動應(yīng)歸還原處，

7、除非客人擺放了私人物品。CoreStandards:GuestRoomEveningServiceMirrorsthroughouttheroomwillbespotlesslycleanandinexcellentrepair.整個房間的鏡子無污跡且維修良好。